FAQ

What Do You Mean By "Custom Mouse Pad"?

Here at Eclipsify we want to help create your perfect mouse pad. We might not have the design your looking for so instead we offer custom mousepads. Create a mouse pad using your own image it could be you favourite art, characters from games, tv shows, movies, manga, or cartoon! All you need to do is upload your design and we will scale/crop/improve quality/edit your image so it can be printed on a mouse pad.
 

Do I Have To Crop The Image I Send To You For A Custom Design?

No. All mouse pads require different aspect ratios and resolutions. We understand this can be confusing and hard for some customers. So as part of the service we take care of all sizing, resolution adjustments, minor editing and cropping of your design. We will send you the finalised mock-up for you to confirm that your happy with your custom mouse pad.

 

Does The Resolution Of The Image Matter?

We can not stress how important that is! We take pride in all of our designs so that it looks amazing in your setup. However we understand that some designs cant be found in the highest resolution or quality. So we have our own tools to can increase the resolution and quality to a certain extent. The best resolution of an image is anything above 1920x 1080 pixel. Anything lower than that we cannot guarantee that it will look HD. We will always use our tools and editing to give you the best quality image.

If My Image Is Low Resolution How Can I Make It Better?

The best thing to do is send us the design and we will edit and increase the resolution quality for you. We have been doing this for years and have learnt the do's and dont's for this.

How Long Will It Take For My Order To Arrive?

All orders will be processed within 1 - 7 business days. Custom orders have a 5 day approval time, meaning when we send your finished design back to you for confirmation. You will have 5 days to confirm the order or request additional changes. If there is no response within the 5 days the order will automatically be approved and begin production.

After processing is completed all US and international orders will be delivered within 3-30 days. All delivery times vary for each country see your location delivery time at the checkout.

When Will I Receive The Tracking Number?

As soon as the order is processed and sent we will update you with the tracking number via email.